Wednesday, March 3, 2010

When do the organizations realise their strengths & weaknesses

When we study the History (of any country of the world) we realise that most wars were lost due to the undermining activities of the traitors. The traitors put their life to risk and eventually either destroyed their own bosses and the countries or get caught and killed. The worldover the treatment for traitors had been the same. Kill them.

How in the first place the traitors are created? When we refer to most of the cases we see that Traitors are normally created from the close circles. They have access to the detailed information, they are trusted by their leaders, they have normally proved themselves but lack certain qualifications to be elevated to the position they aspire for. Or there may be another contender for the post who is in a much better position. Or they were dissatisfied with the fortune they have. They wanted more, but could not do anything about it. Ultimately it is dissatisfaction which is creating traitors. That is what the leaders missed to notice, or if noticed not cared enough to solve the matter for positive contribution.

Leaders have always paid heavily for this mistake of not solving the issues right at the time when the issues were small. They allowed them to become grievances. Then the grievances become headaches resulting in heavier losses.

There are incidents where the leaders have recognised such issues and have been dealt in time. In Such cases they have won greater wars and become stronger day by day. This has been in practice over centuries but has become an issue of concern for business houses recently.

Business organisations have coined different phrases and practised to handle the discontentment in time so that problems do not become grievances and ultimately major issues to be handled. Customer Relationship Management, Human Relationship Management, Public Relations Management, Corporate Image Management and such other issues handling different kinds of techniques handling the issues even before they create a problem.

A major problem of today's organizations is the ever dynamic work force. It is not strange to see that people move after 2-3 years from one organization to the other in search of new growth opportunities. When people move they carry their experiences, knowledge, and Intelligence. As the old saying goes " Knowledge is wealth", when the organization looses a person it is not loosing just another employee, but a lot more. His knowledge, his potential to bring profits to the organization, his experience, his Intellectual assets. If the organizations make profits by bringing together various Resources like Materials, Machines, Money and Men they must understand that it is the Men who make things happen. Better if they realise it early. This is called Intellectual Capital Accounting. How do we account the value of various individuals?

Watch my future blogs for the answers.